St. Mary's RC Primary

Birch Road
Barnard Castle
County Durham
DL12 8JR

01833 637029

office@stmarysbc.bhcet.org.uk

Have a question? Send us a message

Mrs Sedgewick, our Business Manager will answer your telephone call to our school.

SENDCO

The following are the main contacts for Special Educational Needs and Disability at our school:

  • Mrs Box is the Head Teacher and our designated Special Educational Needs Coordinator.
  • Mrs Jane O’Byrne is our designated SEN Governor

DFE No: 840 3461

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.