St. Mary's RC Primary
Birch RoadBarnard Castle
County Durham
DL12 8JR
01833 637029
Mrs Sedgewick, our Business Manager will answer your telephone call to our school.
SENDCO
The following are the main contacts for Special Educational Needs and Disability at our school:
- Mrs Box is the Head Teacher and our designated Special Educational Needs Coordinator.
- Mrs Jane O’Byrne is our designated SEN Governor
DFE No: 840 3461
Contacting us regarding a complaint
Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:
- Firstly, contact the appropriate school staff directly to allow for matters to be solved informally.
- If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved.
- If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel.
If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.